CRM Manager – London

Location: London
Salary: Market Rate
Salary band: Market Rate
Contract type: Permanent
Date posted: 14/03/2023

An award-winning professional services firm is seeking a CRM Manager to join their London office. The firm are looking for an experienced CRM professional to drive their CRM and marketing automation tool, including training, troubleshooting and maintenance. This role will work out of the Marketing Data & Operations Team, which sits within the busy Marketing & BD department.

The Responsibilities:

  • Responsible for project-managing the quarterly function releases, and coordinating work required according to the release plan.
  • Work with the core CRM team to implement internal processes to log, and prioritise bugs and issues with the sales and marketing system.
  • Provide support to the junior team on queries, before matters are escalated to the Senior Data Manager.
  • Work with the reporting executives to understand user behaviours and identify what is / is not working with functionality.
  • Promote the use of the CRM and improve adoption through internal communications and training.
  • Provide support to the Senior Marketing Data / Ops manager with wider firm reporting, and development of the MarTech stack.
  • Collaboration with the core data/ops team and the wider Business Development team.

The Candidate:

  • An understanding of professional services and/or a partnership structure.
  • Proven experience in a CRM focussed role, preferably working within a professional or financial services firm.
  • Technical understanding and implementing marketing and analytics technologies (preferably Microsoft Dynamics).
  • Excellent project management skills, and able to prioritise workload to work on simultaneous projects.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.  We regret that our clients will not accept applications outside of these areas.

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