Client Relationship Manager – London

Location: London
Salary: Market Rate
Salary band: Market Rate
Contract type: Permanent
Date posted: 24/07/2024

An innovative client-centric law firm is searching for Client Relationship Manager to join the team based in London. In this role, you will lead client development efforts within the Business Development and Marketing team, working closely with partners, managing associates, and other senior stakeholders. You will be responsible for driving effective client relationship management, enhancing client value, and identifying new business opportunities.

The Responsibilities:

• Lead the firm’s client relationship programmes, with particular focus on high-value and fast-growth clients.
• Take lead on client team meetings, conducting client development conversations, and implementing growth strategies.
• Understand clients’ business strategies and legal needs through targeted research, to inform growth strategies and client relationship initiatives.
• Encourage and support lawyers in holding strategic meetings with clients, helping them plan and act on opportunities for growth and relationship development.
• Deliver the client listening programme, including conducting client interviews and using insights to improve services.
• Work with BD, marketing, and product teams to align firm activities with client needs and business drivers.
• Engage in client-facing activities, including attending meetings and events to deepen client relationships and understand their needs.
• Manage and mentor Client Relationship Executives, fostering a team-oriented approach.

The Candidate:

• Previous experience working within a legal/professional services environment.
• Proven track record in client relationship management within professional services, including pitch preparation and coaching.
• Capable of managing multiple projects with enthusiasm and a results-driven approach.
• Skilled in data analysis, with experience using PowerBI, Excel, and CRM systems.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.  We regret that our clients will not accept applications outside of these areas.

Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work.