Client Support Analyst – FTC

Location: London
Salary: Market Rate
Salary band: Dependant upon experience
Contract type: Permanent
Date posted:

A market-leading provider of online global legal analysis and regulatory monitoring are seeking a Client Support Analyst to work within their Client Support Team. The Client Support Analyst will work directly with the organisations’ in house lawyers and product teams, providing content management and administrative support for existing and new products, together with supporting external clients and other administrative tasks such as liaising with the Finance department regarding client billing activities for new subscriptions and renewals.

The Responsibilities:

  • Primary point of contact for all client support queries with responsibility for dealing with enquiries made over the telephone, by email or through the products website feedback.
  • Working with primary client contacts to ensure appropriate levels of product access is maintained.
  • Working closely with in house product lawyers assisting with specific product queries.
  • Provide support to in house lawyers with the development of legal content.
  • Maintaining the database of existing subscribers and users.
  • Update and maintain intranet sites with products and initiatives.
  • Liaising with Finance department to co-ordinate billing activities and Credit Control for overdue or outstanding invoices.

The Candidate:

  • Experience of supporting lawyers and communicating with external clients and management.
  • Excellent attention to detail.
  • Excellent organisational skills.
  • Pro-active, self-motivated and able to work on own initiative and under pressure.
  • Organised and methodical approach to work with a high level of accuracy.
  • Proven track record of working within a team – team working skills are essential.
  • Experience of HTML and XML editing tools advantageous.
  • The capability to rapidly learn new IT applications.
  • Show initiative to develop a detailed enough knowledge of the products to deal with potential subscriber and user enquiries.

 

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