CRM Executive – InterAction

Location: London
Salary: Market Rate
Salary band: Market Rate
Contract type: Permanent
Date posted: 28/02/2024

A renowned law firm known for providing IP services are seeking a CRM Executive to join their London team. This role will support with the day-to-day administration of data within the firm’s CRM system (InterAction) and associated digital marketing platforms including their patent management platform, to streamline processes and enhance efficiency.

The Responsibilities:

  • Ensuring accuracy of client and contact data in InterAction and compliance with GDPR.
  • Managing data rules to maintain data quality, including contact management, identifying duplicate information, searches, folder management, and data conflict resolution.
  • Actively contributing innovative ideas to streamline CRM practices and data quality efforts.
  • Maintaining and updating data in Excel spreadsheets.
  • Capturing and managing webinar and event attendance on client records.
  • Handling webinar setup, production, and reporting via ON24.
  • Managing email campaign setup, distribution, and reporting through Concep.
  • Supporting various marketing and business development activities as needed.
  • Monitor the CRM inbox for the firm.

The Candidate:

  • Experience/knowledge in data management, including experience with CRM systems and digital marketing platforms.
  • Proficiency in Excel, including the ability to manipulate data, create pivot tables, and manage spreadsheets.
  • Familiar with GDPR & ensure data is compliant with data protection laws.
  • Experience with digital marketing platforms, including InterAction, Concep, and webinars (ON24).

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.  We regret that our clients will not accept applications outside of these areas.

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