Senior Client Engagement Manager – Manchester

Location: North
Salary: Market Rate
Salary band: Market Rate
Contract type: Permanent
Date posted: 07/08/2024

A leading national law firm is seeking a Senior Client Engagement Manager to join their growing team. This role will support the development of key Public Sector client relationships and the overall direction of the practice. This is a client-facing role to deliver profitable growth and works closely with teams across the firm, to support the delivery of sector specific marketing initiatives.

The Responsibilities:

  • Collaborate with internal stakeholders to manage contracts and reports for Key Clients.
  • Develop strategic client development plans, and conduct client team meetings to share knowledge and identify cross-selling opportunities.
  • Utilise the CRM system to share client insights, tools and best practice.
  • Work closely with the Client Engagement team to implement a client management programme, to support the management of all clients of the firm.
  • Develop relations between the client’s business and across the firm in order to improve client relationships.
  • Analyse client relationships to identify areas of improvement and issues of importance to key clients.
  • Conducting meetings to review relationships and manage follow up actions.
  • Leading on panel reviews and sharing relevant clients with those working on other sales opportunities.

The Candidate:

  • Previous experience in client management and/or business development within a Legal or Professional Services firm.
  • Experience in managing bids with proven stakeholder and project management.
  • Understanding of wider business issues and able to add value to the client development / BD process.
  • Knowledge of the Public Sector (Advantageous).

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered.  We regret that our clients will not accept applications outside of these areas.

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